1. Introduction

Bitla Software Private Limited ("Bitla", "we", "our", or "us") operates the CleanStop mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect information when you use the App.

CleanStop is designed exclusively for restaurant partners onboarded by Bitla Software as part of the rest stop restaurant network. The App is not intended for use by the general public.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the App and contact your account administrator.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Restaurant owners and authorized staff who use the App to manage operations.
• Branch managers and administrators who access the App to view orders, reports, and analytics.

This policy does not cover data collected from passengers or bus operators, which is governed separately under the respective terms applicable to those users.

3. Information We Collect

We collect only the information necessary to provide and operate the App. We do not collect any location data from restaurant users.

3.1 Account & Identity Information

• Full name
• Mobile number
• Email address
• Role and outlet assignment
• Login credentials (encrypted; passwords are never stored in plain text)

3.2 Usage & Activity Data

• Actions performed within the App
• Timestamps of actions
• Device type and operating system version
• Session information (login/logout times, inactivity periods)

3.3 Operational Data

• Order details managed through the App
• Menu items, categories, and pricing
• Feedback and ratings data
• Notification preferences

4. How We Use Your Information

• To authenticate your identity and provide access to the App
• To display real-time bus arrivals and advance orders
• To enable order management and redemption workflows
• To send notifications and alerts
• To generate reports and analytics
• To maintain audit logs for security and compliance
• To provide technical support
• To enforce legal obligations and terms of use

We do not use your data for advertising, profiling, or unrelated commercial purposes.

5. Data Storage & Security

5.1 Storage Location

All data collected through CleanStop is stored on servers located within India. We do not transfer your data outside India.

5.2 Security Measures

• SSL/TLS encryption for all data transmission
• Industry-standard password hashing
• Role-based access control
• Account locking mechanisms after repeated failed login attempts
• Audit logs for system traceability and accountability

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. Information may be shared only in limited circumstances:

• With bus operators for operational workflows
• With Bitla internal support and operations teams
• For legal compliance
• During mergers, acquisitions, or business transfers

7. Data Retention

• Account data is retained during active partnerships
• Order data is retained for reconciliation and compliance
• Audit logs are retained as required by regulations

Users may request deletion of personal account data by contacting rs@bitlasoft.com.

8. Your Rights

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Object to specific uses of data

To exercise your rights, contact: rs@bitlasoft.com

9. Notifications & Communications

CleanStop sends operational notifications via push notifications, SMS, WhatsApp, and email.

• New order alerts
• Bus arrival notifications
• Feedback alerts
• Daily operational summaries

10. Children's Privacy

CleanStop is intended for adults in a professional capacity only. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements.

Continued use of the App after updates constitutes acceptance of the revised policy.

12. Contact Us